Returns & Refunds Policy
How returns, cancellations, and refunds work for our care packages.
Last updated June 2026
Placeholder Content
This policy is placeholder content provided for layout and review. It has not yet been reviewed or approved by legal counsel and must be finalized before launch. Please do not rely on it as a binding statement of our policies.
Perishable & Custom Items
Many Missionary Mamas packages include fresh, perishable, or made-to-order items that are assembled specifically for your missionary. For food-safety reasons and because each package is personalized, perishable and custom items cannot be returned once they have been prepared or delivered.
Changing or Canceling an Order
Because we prepare packages close to their delivery date, we ask that any changes or cancellations be requested as early as possible. If your order has not yet been assembled, we will do our best to update the delivery date, change the contents, or cancel and refund it.
- Cancellations requested before we begin preparing your package are eligible for a full refund.
- Once a package has been assembled or delivered, it can no longer be canceled or refunded.
Problems With Your Order
We want every package to arrive beautifully. If something arrives damaged, is missing, or is not what you ordered, please contact us within 7 days of the delivery date and include your order number and a description (photos are helpful). We will make it right with a replacement or a refund where appropriate.
How Refunds Are Issued
Approved refunds are returned to your original payment method through our payment processor, Stripe. Please allow a few business days for the refund to appear on your statement, depending on your bank or card issuer.
How to Reach Us
To request a change, cancellation, or refund, please use our Contact page and include your order number so we can find your order quickly.